Thank you for selecting Pala Supply Company as a source for your school and office supply needs. We put in every effort to service you to the best of our ability in order to provide you with a flawless experience.
Our goal is to resolve your order problems in an efficient and economical manner, with minimal hassle on your end. The following terms and conditions will list our return policy, which will help you understand how our returns are processed.
Request for a Return Merchandise Authorization Number
All returns must be made within 30 days from the invoice date. We highly recommend that you inspect each product carefully upon receipt, as this will allow us to correct any issues in a timely manner.
If there are any errors that were made on your order, please contact us by phone at 806-748-4100 or email firstname.lastname@example.org to obtain a Return Merchandise Authorization Number (RMA). You will need to have the following information available at the time you contact us; your company name, invoice number, item number of the product you wish to return, quantity, and the reason for the return.
If you are unable to contact us right away, be sure to call or email us within ten (10) business days upon receiving your package. If you contact us past this ten (10) day period, we may be limited in how we are able to best assist you.
Please do NOT mail back returns if you have not received a RMA number. This is very important! We will refuse any packages that do not have the proper RMA number written on the outside of the returning package.
Instructions on How to Make a Return
All returning packages must have the RMA number clearly written on the outside of the returning package.
All items that are being returned to Pala Supply Company should be in a protective package, such as a padded envelope. We will not be held liable for items that are lost or damaged due to unsecured packaging.
Please be advised that we do not accept any items that have been used, altered, or returned passed the 30 day return period.
Packages should be mailed to:
Pala Supply Company 14425 N I-27 Lubbock, TX 79403 USA
Please be careful: You should NOT write “palasupply.com” anywhere on the package as this invites possible theft.
Incorrect or Defective Items
If your order contains any incorrect, damaged, or defective items, please contact us right away. We have policies in place to take care of such issues for you, and we welcome the chance to make things right. Please refer to the information below for further assistance:
Incorrectly shipped items can either be exchanged with the correct item or receive a full in house credit.
Damaged items can either be replaced with a brand new item or receive a full in house credit.
Please note that, if you choose to receive a replacement, the postage amount you pay to return the merchandise will not be refunded because we will be sending you your replacement for free of charge.
If you would like to receive an in house credit, please ship the item by USPS and we will credit you back for the postage amount you paid to return the merchandise. If the postage is not shown on the outside of the package, please include a copy of the receipt inside the package.
Final-Sale/Final Sale/Special Order
All the items in our “On Sale” category has been drastically reduced in price, therefore, they are not eligible for a return or exchange. Please be aware when purchasing that this is literally a final sale, and if you send back the item for a return or exchange we must simply send the original purchase back to you. If your items arrives damaged, you must contact us in writing (send an email with your order number to email@example.com) within 5 days of receipt to see what options are available for you.
Any non-defective items that are being returned will be subject to a 15% restocking fee.